Return & Refund Policy
All items are final sale.
Due to the special nature of our latex collection, each piece is considered an intimate garment and cannot be returned or exchanged once purchased. Please ensure you have selected the correct size, colour, and style before placing your order.
If you have any questions or concerns about our products before purchasing, feel free to contact us — we’re happy to assist
For any inquiries:
Please email us at nephilastudio@gmail.com
We aim to respond to all inquiries within 24 hours.Thank you for your understanding and support.— Nephila Studio Team
Shipping Policy
Most items from Nephila Studio are shipped from our main studio. Some products may be shipped directly from our manufacturers’ locations — this may result in variations in shipping times.
We currently offer worldwide shipping
Once your order has been shipped, you will receive a confirmation email with tracking information. Nephila Studio is not responsible for any lost, stolen, or damaged packages once they have been handed over to the courier. For delivery inquiries, please contact your courier directly.
Customers are responsible for any import duties, customs fees, or taxes that may apply upon delivery. We do our best to minimize unnecessary fees whenever possible.
Estimated shipping times:
Domestic orders: 3–7 business days
International orders: 7–21 business days (depending on destination and customs clearance)
If you have any questions about your shipment, please contact us at nephilastudio@gmail.com
We aim to respond within 24 hours